Prepare Electronic Payments is selecting wrong bank details

Hi Lelunaz2, 

Thanks for posting. Generally, the information in the bank file created is taken directly from the banking information inside the ledger account banking tab. I recommend checking the information from there to see if it was altered for any reason. Additionally, I recommend clearing your cache and logging into your file to see if it makes any difference. 

Let us know if you require any further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

Unfortunately this doesnt resolve the issue. 

As I mentioned it works on MYOB online in a web browser so the settings are all perfect, there is just something wrong with AccountRight destop version. And its had updates since the issue and it hasnt resolved the problem. 

The strange thing is it doesnt always happen - often payroll will go through okay and the odd payment will work but it seems to be when I do many payments together (pay bills and spend money) it exports the incorrect bank details. I had hoped it was a known issue so I could avoid it happening in future but if its not I will go the long way around and use the online version when it plays up. 

Hi Lelunaz2,

Thank you for your response.

I appreciate your detailed explanation of the issue you're experiencing with the AccountRight desktop version. However, I've checked this on our end and found no reported issues related to this matter.

To better assist you and address the recurring problem with processing electronic payments in the AccountRight desktop version, could you please provide us with more details on the specific steps you take when processing these payments? Have you tried to clear the AccountRight cache and ensure that the payment from the account bank details is correct before attempting to process the bank file?

For more information, please see this Help article: Making electronic payments.

Looking forward to your reply.

Cheers.

Princess

Hi Princess

I have gone to do a payment today and the same issue has occurred. 

I cleared the cache. The bank details are correct. 

In AccountRight destop version I clicked on Banking>Prepare Electronic Payments. In Pay From Account: I change the account from the CBA bank account to the Westpac bank account. I tick all transactions then select Bank File. During these steps I check to make sure the Pay From Account is still the Westpac account I want. It is. I download the bank file to my computer. On the Prepare Electronic Payments screen, all the transactions have now dissapeared as expected however the Pay from Account has now changed back to the original CBA account that I dont want. This is usually the give away to show it hasnt worked. If it works, the Pay from Account doesnt change after I download the aba. 

From here I open the ABA to check if its worked and can clearly see the CBA bank details have been exported into the ABA file instead of the Westpac bank details. 

I then have to find the transaction in the bank register under the CBA account and delete it. 

Today for something different I decided to close MYOB AccountRight  down completely, reopened MYOB again and tried to export the ABA file again and this time it worked. 

There's obviously an issue with the software itself especially since I have never had the problem with the online version. Any ideas?

Hi Lelunaz2,

Thank you for your response.

I appreciate you detailing the issue you've encountered with preparing electronic payments in the MYOB AccountRight desktop version. It seems like there could be a software glitch causing the Pay from Account to revert back to the original CBA account despite your selection of the Westpac account.

Since I'm not aware of any incident reports regarding this matter, I recommend troubleshooting steps such as clearing the cache, logging out and logging back in to your account, or uninstalling and reinstalling the software to see if it resolves the issue.

Additionally, it's worth checking your linked accounts, as sometimes they can override the account selected for payment. If the problem persists, please let me know. I can reset the file, and I'll be sure to raise this issue with the relevant team for further investigation.

Feel free to create a new post again if you need further help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

Lelunaz2Genreve_SI have the same issue, in March 2025.

Regardless of the account I select in Pay from Account, it creates the ABA file using the first bank account in our chart of accounts.  This is not a linked account.

After reading this thread today, I deleted the payment, closed MYOB and deleted the cache.  Then I re-opened MYOB but the same issue occurred.

Then I opened the online version and the bank file was created correctly.

Like Lelunaz2 says, this is inconvenient.

Can you please advise why this is still an issue after a year?

I am still having the issue too.

Hi LeanneYal and Lelunaz2,

I appreciate you trying all the troubleshooting steps provided. Since the issue is still happening, the best next step would be to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can take a closer look and help get this sorted for you.

Regards,

Sai