I am haing problems reconciling my account. We have an online business and download orders using Unicart.
The issue is I am .01c under, I do an adjustment and then I am .01c over. There is .001c somewhere stopping me from reconciling my account. ANy advice on how to correct this would be appreciated.
Hi leanneL,
Thank you for posting your concern in the forum.
I'm sorry to hear about your issue reconciling your accounts. Generally, this issue happens when you have transactions that have 3 decimal place values. May I ask for screenshots of your Reconcile Account screen and how you adjusted the $0.01?
We look forward to your response.
Thanks,
Genreve
I will hopefully get a chance tomorrow to do the screenshots but I would just change an expense by .01c either way.
Just need to know how to correct it so I can submit files to my accountant.
Thanks
Leanne
Hi leanneL,
Thank you for your response yesterday. I hope you are well today.
You mentioned you will hopefully get a chance to do screenshots today regarding the issue. I am just following up on that. We will need to know how the transaction is recorded, how the adjustment is made, and how it looks in the Reconcile Accounts window for us to come up with a workaround.
We look forward to your response. Let us know if you have the screenshots.
Thanks,
Genreve
