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Galadriel's avatar
Galadriel
Experienced Cover User
2 years ago

Set up bankfeed

I'm trying to set up a bank feed between my bank and MYOB - I've done it for other accounts (same bank).  I've already deactivated and tried again.

 

The bank portal says that I have an active bankfeed in place and the MYOB reference no. is correct.

 

I received an automated response from MYOB letting me know my bankfeed application is underway, the MYOB reference no. is correct and matches the one showing at the bank.

 

It's been a couple of days now.  I go to the "manage bankfeed" in MYOB and the bank account is not even listed as pending.  I note that other accounts state "awaiting approval" yet they are working fine.

 

Sooooooooooo frustrating - any help appreciated.

 

 

1 Reply

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Galadriel, 


    Understanding the significance of bank feeds for your business operations, we value your initiative in bringing this concern to the forum. I apologize for any delay in our response.

     

    Typically, the issue you're encountering might be due to the bank feed still being linked to an old file. To better assist you, I'll be sending a private message to gather more details about this matter.

     

    In the meantime, if you need help with any other issues, please don't hesitate to start a new thread.

     

    Thanks,
    Genreve 

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