Unable to delete electronic fund

I have just spent a number of frustrating hours on the support line trying to fix an issue, however, as yet a solution has not been found.

I have a electronic payment that has gone into undeposited funds. I called for assistance on how to get it from there and into the trading account. I was advised to delete the deposit but was met with an error message about previous financial year.  The transaction is only 6 weeks old and well within this financial year. 

This was explained to the support person, but I was told there was nothing more they could help with.  

Is it possible to get some assistance as I am unable to reconcile the accounts.  

Thank you.