Forum Discussion

SharonB22's avatar
SharonB22
Experienced Cover User
2 months ago
Solved

Disconnect MYOB from 3rd Party Software

We have two MYOB Company files which are both connected to another Software that we use transfer data over to MYOB.

 

 

I wish to disconnect one of those MYOB Company files from the Software.  I have tried disconnecting it from within the other software, but it is still showing on my options.  I have called the other software company's help desk & they were unable to help me remove it.

 

Is there any way I can have it removed & leaving the correct MYOB Company file as the only file it exports to?

 

Hope someone can help, thanks.

 

 

  • Hi SharonB22,

    Currently, there isn't a way within MYOB to manage or remove connections made through third-party software. The best course of action would be to follow up with the support team of the third party software to assist you further. We know that can be a bit tricky, but they’ll be the best ones to help with disconnecting the unwanted company file.

    Regards,
    Earl

     

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi SharonB22,

    Currently, there isn't a way within MYOB to manage or remove connections made through third-party software. The best course of action would be to follow up with the support team of the third party software to assist you further. We know that can be a bit tricky, but they’ll be the best ones to help with disconnecting the unwanted company file.

    Regards,
    Earl

     

  • SharonB22's avatar
    SharonB22
    Experienced Cover User
    2 months ago

    Hi Earl

     

    Thanks for your help, I will advise them of this & get them to try again.

     

    Regards

    Sharon