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KerryW1's avatar
KerryW1
Trusted Cover User
3 years ago
Solved

exporting reports to excel

Recently upgraded to 2022.4.24 account right, but now reports to excel will not open ?

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi KerryW1, 

     

    Thanks for attaching that.

     

    I can see that you're experiencing the Microsoft.Office.Interop.Excel._Application error. Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

     

    This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

    Please do let us know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi KerryW1, 

     

    Thanks for attaching that.

     

    I can see that you're experiencing the Microsoft.Office.Interop.Excel._Application error. Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

     

    This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

    Please do let us know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • KerryW1's avatar
    KerryW1
    Trusted Cover User
    3 years ago

    Thank you for the advice, I have an IT coming this morning to attend to the files.

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