Failed to fetch data error in MYOB for Excel addin

I also have this issue.  Have you found a solution? 

redactle unlimited

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tuinldam wrote:

I also have this issue.  Have you found a solution? 

 

redactle unlimited

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No. Even support hasn't solved the problem. I'm contacting them and hope my issue could reach technical team 

Hi tuinldam,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear about the issue you've been facing. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. Can you please check if the user is trying to run reports for using the MYOB for Excel add-in go to Setup >> User Access to check if the user is set up in there.

If not then add this user under Setup-> User Access, and Re-Sign in to MYOB Excel Add-in in Excel. Once the user has been added into the file they will be able to run reports in Excel successfully.

Please do let me know how you go on this.
Regards,
Earl

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Earl_HD wrote:

Hi tuinldam,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear about the issue you've been facing. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. Can you please check if the user is trying to run reports for using the MYOB for Excel add-in go to Setup >> User Access to check if the user is set up in there.

If not then add this user under Setup-> User Access, and Re-Sign in to MYOB Excel Add-in in Excel. Once the user has been added into the file they will be able to run reports in Excel successfully.

Please do let me know how you go on this.
Regards,
Earl

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I have the administrator role which has full access to all of software and I can see it in User Access section. Also when I can export data of a week then I have not any access problem. It's probably a timeout problem which can not fixed by timout extending trick, so maybe updating the addin with a timeout of an hour could fix it.

Hi Tehrani,

Thank you for your patience, and I apologize for the delayed response. I've made some changes on the backend. Could you please confirm whether you are still experiencing the issue? If the problem persists, kindly inform us so that we can investigate it further.

Looking forward to hearing from you soon!
Regards, 
Earl

Unfortunately, the error remains. Did you manage to change the timeout?

Hi Tehrani, 

I was able to refresh your Access. Can you please try to logout then log back in then go to Setup > User Access and check if you can now see the option to add the Re-Sign in to MYOB Excel Add-in in Excel. 

Please do let me know how you go on this. 
Regards,
Earl

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Earl_HD wrote:

Hi Tehrani, 

I was able to refresh your Access. Can you please try to logout then log back in then go to Setup > User Access and check if you can now see the option to add the Re-Sign in to MYOB Excel Add-in in Excel. 

Please do let me know how you go on this. 
Regards,
Earl

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I've loged out and then loged in and then went to User Access but there is no "Re-Sign in to MYOB Excel Add-in in Excel" option in nor the users neither the roles section. Also the add-in problem remains.

Hi Tehrani,

If you can't get this to work, try https://odatalink.com

It works by pulling data into Excel via power query which is a bit different but you should be able to get the data your after. It doesnt require an add-in to be installed but is a direct connection via the Odata connector in Excel

Jeff

It's OK but these tools that are not free to use. And also it's good for Myob to fix their add-on. Earl is helping to fix this by changing backend.