Forum Discussion

Experienced User

3 months ago

Solved

Can't export reports to Excel

I have not been able to export Myob (desktop version) reports to Excel for a couple of weeks now.

I just had a support call from Myob and instructions were sent through to make adjustments to the Microsoft.NET Framework. These instructions were followed but the reports still won't export to Excel.

Myob has also been uninstalled and reinstalled.

The reports will export if I open the file online, and Xero and Reckon reports (also online files) also export to Excel without issue.

Can anyone please help? It is not practical to open the online version every time I need to export to Excel and many hours have now been spent unsuccessfully trying to fix the issue.

Thank you.

Mike_James
3 months ago
Hi CathS-BW , do you have a diagnostic log that we can see (produced right after trying to export to Excel)?

Have you run a quick or online repair of Office?

6 Replies

Mike_James
Ultimate Cover User
3 months ago
Hi CathS-BW , do you have a diagnostic log that we can see (produced right after trying to export to Excel)?

Have you run a quick or online repair of Office?
Mike_James
Ultimate Cover User
3 months ago
Hi CathS-BW , I'm pleased to know it worked for you!
CathS-BW
Experienced User
3 months ago
Hi Mike_James , I am running a repair of Office now (thanks for the suggestion) and will clear the cache too once that is done, then try again and post the diagnostic log if it still fails. Thank you!🤞🤞🤞
CathS-BW
Experienced User
3 months ago
Hi again Mike_James
Repaired & uninstalled everything & rebooted a couple of times (Myob, Office etc) and it is now working, THANKYOU!!

I should have come straight here instead of going to Myob for help & waiting several days and then not being helped (the instructions they sent only go up to Windows 10 but they said they would work for Windows 11, and they certainly did not fix my problem!) 🤨

Thank you again!
matupitu
Contributing Cover User
30 days ago
Same issue - I canexport reprts to PDF but not to excel. Everything else works fine. Will look at running a repair however given everything else works fine, it is repeatable - pds alwatys save, Excel hangs it feels more like an MYOB issue than a local one.
Mike_James
Ultimate Cover User
29 days ago
Hi matupitu , the quick or online repair works in many cases like this. It's not an issue with the core AccountRight program, but with the link to Office.

Close AccountRight and Office. After doing the repair, open Accountright and try again. If it still doesn't work, then reinstall AccountRight.