No sales have been synching to MYOB AR since about 9pm last night, I know your website says everything is fine, but it is not at this end and I am wondering if there is some sort of issue again ? I am getting an error message in OneSaas saying : "Error reported by MYOB AccountRight - : The remote server returned an error: (500) Internal Server Error"

Hi FAB , I'm getting a number of similar errors today on an app which reads data from many files. The API team have explained that these are a form of timeout errors, but they are certainly a lot more frequent than usual. You should email developers@myob.com with the details. They will want you to send them: - the URI you called - type of call (Get, Put, Post etc) - Request Header - Response Header - Json response body (They do not want to see your code).

Neil I'm not a developer or a tech-head - I am just someone that pays $109 per month to use your software, and I expect it to work We synch all of our sles into MYOB via OneSaasWe have been having ongoing issues for a number of months now, probably even longer, with getting timeout errors and API 500 errors, or errors about expired tokens - it takes an entire day for sales to synch in to MYOB from our Neto back end. Sometimes we have to get OneSaas to do the synchs manually themselves because the API is not working as it should We always go back to OneSaas and blasting them about this, thinking it is an error on their end - and they always tell us the same thing - that it is an error from the MYOB end. And we have noticed it has been much worse since upgrading to 2020.2 - coincidence ? Not likely. Reading the comments on this thread, I am actually starting to think is IS you guys that are the issue and am extremely angry about all of this Everyone is quick to pass the buck, but the more and more I read about this, I actually think there is something wrong at MYOB's end that needs to be seriously investigated What are you guys going to do about this ? Keep taking our $109 per month and do nothing as usual ? Mel

Hi Neil The problem with MYOB developers is they ask impossibly technical questions and don't actually understand that we don't all wear propellers on our heads......... I've now received a response that says "Can we please get a full HTTP trace including request and response headers and message body/JSON payload?" Seriously.... I only run a multimillion dollar business, not really capable of launching rockets to mars.....MYOB should be helping us not putting roadblocks in place!Of course, I could ring and sit on hold for 2 hours whilst I wait for someone with the same MYOB skills as me to say "I'll ask my peers/team for advice on this as I've never seen or heard of this problem before"!!! (& then wait another hour to be told sorry nothing I can suggest...) Seems like this is always the stock answer... As you can tell I, like many long term MYOB users (only 22 years) have just about had it with the way we get treated by MYOB and their lack of real support... I used to love this product but no more.... Happy to chat with someone at MYOB who wants to actually listen or take some action on behalf of the many Small Business Users that have had enough... ThanksGeoff

Hi @fab, CBM_Support , the communications from the developers are aimed at other developers, not users, which explains the tech stuff in their communications. I would recommend asking your product developers at IntoAccounts and OneSaas to contact MYOB developers with your concerns. They may be able to provide MYOB with the requested details, if they are logging the error messages at their end. As developers we have noticed the same pattern of failures, mainly timeouts within the API servers, and we are now assuming that API calls will fail, and building some resilience into our apps by way of re-trying any call if a runtime error occurs. This used to be unnecessary, but is definitely improving the accuracy and completeness of data integration. I would also expect your product developers to be aware of the same pattern, in fact I would be interested in their views.

Thanks, but all of that is a bit above my head, I have no clue about any of the info you said to email to that email address Would be good if MYOB can just fix this. This is their job, not ours and I am not a developer or tech person either

Are there Online AccountRight API Issues today ?

Mike_James
Ultimate Cover User
5 years ago
Hi FAB , I'm getting a number of similar errors today on an app which reads data from many files.

The API team have explained that these are a form of timeout errors, but they are certainly a lot more frequent than usual.

You should email developers@myob.com with the details. They will want you to send them:

- the URI you called

- type of call (Get, Put, Post etc)

- Request Header

- Response Header

- Json response body

(They do not want to see your code).
- FAB
  Experienced Cover User
  5 years ago
  Thanks, but all of that is a bit above my head, I have no clue about any of the info you said to email to that email address
  
  Would be good if MYOB can just fix this. This is their job, not ours and I am not a developer or tech person either
  - Mike_James
    Ultimate Cover User
    5 years ago
    What application are you using to sync the sales?
CBM_Support
Experienced Cover User
5 years ago
Im a long time user and I use the API for importing from Intoaccounts and this has always worked perfectly
In the last 48 hours I get errors about communication with API in cloud.

Any suggestions?
- Neil_M
  Former Staff
  5 years ago
  Hi CBM_Support
  
  I’m not aware of any widespread issues around the API. That said it may be worth reducing the amount of information your trying to pass through the API. By reducing the amount of information going through the API it may get around any errors caused by a large amount of information being processed.
  
  Additionally its worth reaching out to our API team using developers@myob.com for more assistance with the API
  - FAB
    Experienced Cover User
    5 years ago
    Neil
    
    I'm not a developer or a tech-head - I am just someone that pays $109 per month to use your software, and I expect it to work
    
    We synch all of our sles into MYOB via OneSaas
    
    We have been having ongoing issues for a number of months now, probably even longer, with getting timeout errors and API 500 errors, or errors about expired tokens - it takes an entire day for sales to synch in to MYOB from our Neto back end. Sometimes we have to get OneSaas to do the synchs manually themselves because the API is not working as it should
    
    We always go back to OneSaas and blasting them about this, thinking it is an error on their end - and they always tell us the same thing - that it is an error from the MYOB end. And we have noticed it has been much worse since upgrading to 2020.2 - coincidence ? Not likely.
    
    Reading the comments on this thread, I am actually starting to think is IS you guys that are the issue and am extremely angry about all of this
    
    Everyone is quick to pass the buck, but the more and more I read about this, I actually think there is something wrong at MYOB's end that needs to be seriously investigated
    
    What are you guys going to do about this ? Keep taking our $109 per month and do nothing as usual ?
    
    Mel