Forum Discussion

FAB's avatar
FAB
Experienced Cover User
5 years ago

Are there Online AccountRight API Issues today ?

No sales have been synching to MYOB AR since about 9pm last night, I know your website says everything is fine, but it is not at this end and I am wondering if there is some sort of issue again ?

 

I am getting an error message in OneSaas saying :

 

"Error reported by MYOB AccountRight - : The remote server returned an error: (500) Internal Server Error"

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User

    Hi FAB , I'm getting a number of similar errors today on an app which reads data from many files. 

     

    The API team have explained that these are a form of timeout errors, but they are certainly a lot more frequent than usual. 

     

    You should email developers@myob.com with the details. They will want you to send them:

    - the URI you called

    - type of call (Get, Put, Post etc)

    - Request Header

    - Response Header

    - Json response body

     

    (They do not want to see your code).

    • FAB's avatar
      FAB
      Experienced Cover User

      Thanks, but all of that is a bit above my head, I have no clue about any of the info you said to email to that email address

       

      Would be good if MYOB can just fix this.  This is their job, not ours and I am not a developer or tech person either

      • Mike_James's avatar
        Mike_James
        Ultimate Cover User

        What application are you using to sync the sales?

  • CBM_Support's avatar
    CBM_Support
    Experienced Cover User

    Im a long time user and I use the API for importing from Intoaccounts and this has always worked perfectly

    In the last 48 hours I get errors about communication with API in cloud.

     

     

    Any suggestions?

    • Neil_M's avatar
      Neil_M
      Former Staff

      Hi CBM_Support 

       

      I’m not aware of any widespread issues around the API. That said it may be worth reducing the amount of information your trying to pass through the API. By reducing the amount of information going through the API it may get around any errors caused by a large amount of information being processed.

       

      Additionally its worth reaching out to our API team using developers@myob.com for more assistance with the API

      • FAB's avatar
        FAB
        Experienced Cover User

        Neil

         

        I'm  not a developer or a tech-head - I am just someone that pays $109 per month to use your software, and I expect it to work

         

        We synch all of our sles into MYOB via OneSaas


        We have been having ongoing issues for a number of months now, probably even longer, with getting timeout errors and API 500 errors, or errors about expired tokens - it takes an entire day for sales to synch in to MYOB from our Neto back end.  Sometimes we have to get OneSaas to do the synchs manually themselves because the API is not working as it should

         

        We always go back to OneSaas and blasting them about this, thinking it is an error on their end - and they always tell us the same thing - that it is an error from the MYOB end.  And we have noticed it has been much worse since upgrading to 2020.2 - coincidence ?  Not likely.

         

        Reading the comments on this thread, I am actually starting to think is IS you guys that are the issue and am extremely angry about all of this

         

        Everyone is quick to pass the buck, but the more and more I read about this, I actually think there is something wrong at MYOB's end that needs to be seriously investigated

         

        What are you guys going to do about this ?  Keep taking our $109 per month and do nothing as usual ?

         

        Mel