User cannot connect to application

Hi Christie-Lee_R, 

 

Thanks for reaching out. We generally see this error when completing Authentication. 

 

If the error Invalid_request is occurring this can be caused by the below.

 

*The redirect_uri param is encoded twice or not at all. 
*The redirect_uri param doesn't match your API key configuration that is set up in my.myob.com
*One or more parameters are missing, incorrect, or badly formatted.

 

Here are some support articles below that can help solve this error:

 

Solving invalid request errors - https://apisupport.myob.com/hc/en-us/articles/360000475895-Solving-invalid-request-errors

 

How to authenticate a user between my App and MYOB- https://apisupport.myob.com/hc/en-us/articles/360000475875-How-to-authenticate-a-user-between-my-App-and-MYOB

 

End to End Oauth - https://apisupport.myob.com/hc/en-us/articles/360001459455-How-to-Complete-End-User-Authentication-with-OAuth2-0 

 

If this does not resolve the error you can lodge an API support request with us HERE.