Hi, i have setup up a new user and he accepted my invite. User created his login credentials. User set his email for 2 factor code but after first login, he is not receiving 2 factor code. what could be done here or what i should i do as admin to fix this.
thanks.
Hi RineshKumar,
Looks like there might be a bit of a holdup with getting that 2FA code via email. You can ask them to check on their spam or junk folder just in case the email ended up there and tell them to add 'no-reply@myob.com' to their email contacts or trusted list. If the code’s still a no-show, you can get them to set up another 2FA method like using an authenticator app or SMS. Check out the detailed steps on this link.
If they’re still having a tough time, give us a shout on live chat through our virtual assistant, MOCA, and we’ll get it sorted.
Cheers,
Princess
