Forum Discussion

GASCOIGNE's avatar
GASCOIGNE
Experienced Cover User
2 months ago

Back up frozen - AccountRight

Hi 

 

I cannot log into MYOB.

Message on the screen

 

Backup in Progress

This company file is currently backing up

You can sign on once the backup is complete

 

Please help

  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hey GASCOIGNE,

     

    I've successfully run a fix on your file to help with the "Back up in progress" message. If you continue to experience the same message, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hey GASCOIGNE,

     

    I've successfully run a fix on your file to help with the "Back up in progress" message. If you continue to experience the same message, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

    • GASCOIGNE's avatar
      GASCOIGNE
      Experienced Cover User
      17 days ago

      Hi Doreen

      it happened again this morning, can you please help? i cannot get MYOB to work.

      Thank you

  • GASCOIGNE's avatar
    GASCOIGNE
    Experienced Cover User
    17 days ago

    Hi Doreen

    it happened again this morning, can you please help? i cannot get MYOB to work.

    Thank you

     

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