Forum Discussion

GASCOIGNE's avatar
GASCOIGNE
Experienced Cover User
1 year ago
Solved

Back up frozen - AccountRight

Hi    I cannot log into MYOB. Message on the screen   Backup in Progress This company file is currently backing up You can sign on once the backup is complete   Please help
  • Doreen_P's avatar
    Doreen_P
    1 year ago

    Hey GASCOIGNE,

     

    I've successfully run a fix on your file to help with the "Back up in progress" message. If you continue to experience the same message, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hey GASCOIGNE,

 

I've successfully run a fix on your file to help with the "Back up in progress" message. If you continue to experience the same message, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Best regards,

Doreen

GASCOIGNE's avatar
GASCOIGNE
Experienced Cover User
1 year ago

Hi Doreen

it happened again this morning, can you please help? i cannot get MYOB to work.

Thank you

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