Forum Discussion

rquad3's avatar
rquad3
Contributing User
4 months ago

Back up zip file

Our back up zip file has a password (no idea how).  I need to unzip the file so MYOB can reload it into a new subscription.  How can I do this when the 'extract all' option does not work as an error code come up rather than a prompt to enter a password.  Google wants me to download all sorts of 'free' hacker downloader tools which i would rather not.

The file was backed up from a read only account if that makes a difference.

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi rquad3, 

     

    If your backup file has a password, it can only be opened using that password set when the backup file was created. It would be best to reach out to the IT personnel to see if they have a way to remove zip passwords or try recovering the zip file password.

     

    Regards,
    Genreve

  • gavin12345's avatar
    gavin12345
    Ultimate User
    4 months ago

    Hi rquad3 

     

    If you are not being prompted for a password, then this is not the cause of the error. Nor is the fact that the account was read-only.  The most likely cause is that the zip is corrupt. Utilities are unlikely to work. Best suggestion would be to access the read-only account and create a new backup. Or ask MYOB to retrieve a backup.

     

    Regards

    Gavin

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