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JazLu's avatar
JazLu
Cover User
8 months ago

Bank feeds warning and duplicated company credit card accounts

The company credit card number was changed about 7 years ago but bank feeds for the NEW credit card number  (XXX4659) and the closed credit card Number (XXX2297)were matched to the same myob credit account number 2-1120 with no problem. 

All of a sudden, from mid-September, the valid credit card number is no longer associated to the MYOB credit card account 2-1120 any more (with warning).  Based on some post ideas, I created a dummy account 2-1150 so that the bank feeds can be associated to the current credit card number (used for 7 years). Now I have two myob credit accounts for credit cards, one for an expired card number (XXX2297)  and one for a valid card number (XXX4659). 

The problem is: 
with the MYOB dummy credit account 2-1150, I only have about 20 bank feeds. 
with the MYOB credit card account 2-1120, I have millions of bank feeds (mostly approved entries) 

What should I do now?

1 Reply

  • Hi JazLu,

     

    That's interesting! From what I know, it's not possible to link two different credit card bank feeds to a single category in MYOB. Each bank feed needs to be tied to a unique category to ensure transactions are matched and reconciled correctly. So, it's a bit odd that you're able to link both credit cards to 2-1120 at the same time.

     

    To get this sorted out, you'll need to reach out to our support team. They can take a closer look at your account. We can either request the bank feed team to delete the data for the approved entries or try to move transactions from one account to another. You can contact our support team through live chat via the virtual assistant MOCA or raise a support ticket via myaccount.myob.com.

     

    Cheers,

    Princess