BPAY PAYMENTS

Question

What is the usual timeframe and notification for BPAY payments please. I'm new to offering online payment options. A customer paid a $3207 invoice via BPAY this morning and has collected his product. The invoice still shows outstanding, the money has not been received and I have no payment notification.&nbsp;The customer provided screenshots of his receipt. I checked the numbers and all correct.&nbsp; I am trusting my customer and have taken a copy of his licence however I feel this is a very difficult position to be in. I understand payments may be held by the bank for a day or so, but I would think the invoice would be closed off in MYOB and a notfication sent. Otherwise, what is the point of me offering BPAY if it's going to cause me stress and make my customers feel uncomfortable and untrustworthy?&nbsp;

leneth_a · Answer

Hi Brigitte,&nbsp;&nbsp;Thanks for your post and welcome here to the Community Forum. We are glad that you took the time to inform us of your concern. We apologize for any difficulties you are having due to the notification that you are not receiving BPAY payments from your customer. We thank you for your patience and effort in explaining the issue.&nbsp;&nbsp;In general, payments made online either via BPAY or online credit cards can take up to 3 business days to process. If the customer pays on a Thursday/Friday or around a public holiday this may take a little longer. However, it depends on the bank, which is why we highly advise you to contact your bank to verify.&nbsp;Also, regarding your concern with the BPAY payments, I have sent you a private message here in the Community Forum for the information and instructions that will assist you further. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.&nbsp;&nbsp;Please do not hesitate to post again if you need help in the future.&nbsp;&nbsp;If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.&nbsp;&nbsp;Cheers, &nbsp;Leneth

mscheurer · Answer

Leneth_A&nbsp;wrote:Also, regarding your concern with the BPAY payments, I have sent you a private message here in the Community Forum for the information and instructions that will assist you further.&nbsp;I wonder what solution that would be? A secret way to turn off BPAY? Obviously something you don't want other users to know.

leneth_a · Answer

Hi mscheurer, &nbsp;&nbsp;Thanks for your post and welcome here to the Community Forum. Thank you for flagging your concern with us. We are sorry that you are having challenges regarding your inquiry. We appreciate your patience and effort during this time.&nbsp;&nbsp;Regarding your question, in general, payments made online either via BPay or online credit cards can take up to 3 business days to process. If the customer pays on a Thursday/Friday or around a public holiday this may take a little longer.&nbsp;&nbsp;Brigitte specifically has issues with the outstanding invoice, unreceived funds, and the absence of payment notifications. To effectively address these concerns and to facilitate assistance for Brigitte, I need to share sensitive information via private message for them to reach out to the relevant team.&nbsp;
Feel free to post again anytime you require further assistance.&nbsp;&nbsp;Cheers, &nbsp;&nbsp;Leneth

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BPAY PAYMENTS

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