Forum Discussion

Contributing User

2 years ago

Cancel a subscription

Firstly, this is not the right board for my query, but there wasn't one available about managing subscriptions.

The business I work for wishes to cancel the MYOB subscription. I have tried to do this, but keep getting told I cannot as the "owner" of the file needs to do it. This "owner" is an employee that has not worked for the business for a number of years. One support staff person emailed and said I just needed to complete a change of details form, provide evidence of the current directors, and then we could proceed. I have done this, but received a response that said that was not sufficient, the "owner" would have to cancel the file. I am going around in circles, and being charged for a product we are not using. Any suggestions would be helpful please

Princess_R
MYOB Moderator
2 years ago
Hi Tracy9,

Thank you for your post, and welcome to the community forum.

We apologize for the inconvenience you've experienced in attempting to resolve this matter. Ensuring the data security of our customers' accounts is a priority for us. As part of our standard security protocols, the owner of the account holds the authority to cancel or authorize the cancellation of the subscription. To address this issue promptly, we'll be reaching out to you via private message to gather some information. Please keep an eye on your community forum inbox, and we'll continue to discuss this through that channel.

Cheers,

Princess
- Princess_R
  MYOB Moderator
  2 years ago
  Hi Tracy9,
  
  I hope you've had a wonderful day! I just wanted to follow up regarding the information I recently requested via private message. Please let me know if you still need assistance with this. I'm here to assist you and ensure that your concerns are addressed thoroughly.
  
  Cheers,
  
  Princess
  - Tracy9
    Contributing User
    2 years ago
    Hi
    I would really appreciate if you could help me. I have been going around in circles trying to cancel this subscription. The form I was sent to change owner details did not cover off on what we needed to do, and then when I finally got someone to explain what I needed to put on the form, it was still not right. It would be so much easier if I could have an actual converstation with someone, but when I tried that, I was told they could not help me with my issue, it all had to be done through the program, which I cannot as I cannot get MYOB to change the owner, and so the saga continues.......................................