Cancel a subscription
Firstly, this is not the right board for my query, but there wasn't one available about managing subscriptions. The business I work for wishes to cancel the MYOB subscription. I have tried to do ...
Forum Discussion
Hi Tracy9,
Thank you for your post, and welcome to the community forum.
We apologize for the inconvenience you've experienced in attempting to resolve this matter. Ensuring the data security of our customers' accounts is a priority for us. As part of our standard security protocols, the owner of the account holds the authority to cancel or authorize the cancellation of the subscription. To address this issue promptly, we'll be reaching out to you via private message to gather some information. Please keep an eye on your community forum inbox, and we'll continue to discuss this through that channel.
Cheers,
Princess
Hi Tracy9,
I hope you've had a wonderful day! I just wanted to follow up regarding the information I recently requested via private message. Please let me know if you still need assistance with this. I'm here to assist you and ensure that your concerns are addressed thoroughly.
Cheers,
Princess
Hi
I would really appreciate if you could help me. I have been going around in circles trying to cancel this subscription. The form I was sent to change owner details did not cover off on what we needed to do, and then when I finally got someone to explain what I needed to put on the form, it was still not right. It would be so much easier if I could have an actual converstation with someone, but when I tried that, I was told they could not help me with my issue, it all had to be done through the program, which I cannot as I cannot get MYOB to change the owner, and so the saga continues.......................................
Hi Tracy9,
My apologies for the late response. I'm truly sorry to hear about the challenges you're facing while trying to cancel your subscription. I completely understand how frustrating this can be. I'm here to help and ensure we resolve this for you. To assist you more effectively, could you please share the additional details we recently requested via private message? This will help us address your situation accurately.
Looking forward for your response.
Regards,
EarlHi Earl
I am not sure which message you are referring to as I have so many. Can we please start from the first step, as I have been given so much conflicting information, I am not sure what it is exactly that you need. In the past, I have sent information, only to be told it is not correct, or what is required. Please tell me what I need to do, and I will make it happen. Keep in mind, the change of ownership/details form asks for information for entities that do not relate to the structure we have here. We are an incorporated body with a board of directors.
