Forum Discussion

JKL's avatar
JKL
Contributing Cover User
2 months ago
Solved

Cannot activate company file

We are having issues with a company file going to read only we have had this issue before around 2 years ago and tech support sent us new activation file. Would appreciate if someone could contact me again

 

  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi JKL,

    I can see you’re trying to get your file confirmed, nice work getting that far! You can confirm or activate your company file using this help page: https://confirmation.myob.com/confirm 

    If you're having issues, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi JKL,

    I can see you’re trying to get your file confirmed, nice work getting that far! You can confirm or activate your company file using this help page: https://confirmation.myob.com/confirm 

    If you're having issues, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • JKL's avatar
    JKL
    Contributing Cover User
    2 months ago

    Hi Earl

    My version of MYOB is AccountRight Plus 2017.1.18.8022. This has happened on two previous occasions over past 2 years and you activated my Company File, emailed me the License file.

    Details are Business name JKL Accounting Serial No ********3523 Company File ID Number 2 

     

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