Forum Discussion

GO13's avatar
GO13
Experienced User
2 years ago

cannot login

I cannot login to MYOB

6 Replies

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  • GO13's avatar
    GO13
    Experienced User
    2 years ago

    I am not even getting that far!

    as soon as I click on signin I get an error - Unable to Connect.

     

     

  • Camille86's avatar
    Camille86
    Experienced Cover User
    2 years ago

    Same here. Logging in with password but jamming up after that

  • Camille86's avatar
    Camille86
    Experienced Cover User
    2 years ago

    yep has just started that now. Can't even work online????? WTF

  • lspa's avatar
    lspa
    Experienced User
    2 years ago

    i am getting "Something went wrong

    If the issue persists, contact MYOB support"
    yet status.myob shows 0 affected.... hahaha! BS
  • GO13's avatar
    GO13
    Experienced User
    2 years ago

    MYOB is having an outage.

    Our cloud service provider is experiencing a major outage affecting the Australia East region. We are working with them to restore our services as fast as possible.

    Thanks for your patience while we work on it.

     

    Great.  Shall we bill them for our time trying to work around their issues?!

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi @everyone,

    Thanks for your post and I'm sorry to hear that you were not able to access your accounts. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. We are delighted to inform you that the service has been fully restored following the recent Microsoft Azure outage. Essentials, AccountRight Live, and MYOB Business are now operating as usual.
     

    Both MYOB and Microsoft will maintain close monitoring of our systems in the coming days to ensure uninterrupted service. We sincerely apologize for any inconvenience you may have experienced due to this outage, and we extend our gratitude for your patience while we worked diligently to resolve the issue.
     

    If you have any further questions or require assistance, please don't hesitate to reach out. Our team is here to help.
    Regards,
    Earl