Forum Discussion

MARG's avatar
MARG
Cover User
12 days ago
Solved

Can't sign in today

Saying backup in progress, you can sign on once the backup is complete.

  • Genreve_S's avatar
    Genreve_S
    12 days ago

    Hi MARG, 

     

    Thanks for the screenshot. I’ve run a fix on your file, so you should be able to jump back into AccountRight now, just close and reopen, then sign in again. If it happens again, you can pop a ticket through My Account or chat with our team via MOCA, our virtual assistant.

     

    Regards,

    Genreve 

3 Replies

  • MARG's avatar
    MARG
    Cover User
    12 days ago

    Hi

    We urgently need help to get our Myob operating today as its payday!

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 days ago

    Hi MARG, 

     

    Thanks for the screenshot. I’ve run a fix on your file, so you should be able to jump back into AccountRight now, just close and reopen, then sign in again. If it happens again, you can pop a ticket through My Account or chat with our team via MOCA, our virtual assistant.

     

    Regards,

    Genreve 

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