Forum Discussion

Experienced User

2 years ago

Solved

Change of owner

There are two owners listed on our account, both are no longer employed. I have been trying to get this sorted since September 2023 and it's beginning to be a joke - I've been jumping through hoops. I understand privacy/security etc but c'mon - I can't even setup bank feeds!! Is there someone that can help faster than MYOB <customer_service@contact.myob.com>??

Princess_R
2 years ago
Hi rbray,

Thank you for your response.

After double-checking on our end and liaising with the appropriate team regarding the Change of Ownership request, it appears that they are awaiting your email containing the ASIC document. This document is essential for them to initiate the process of changing the owner of the account. Without the ASIC document to verify and validate your request, the team is unable to proceed further.

To facilitate the process smoothly, one of our team members has reached out to you via email, kindly requesting the ASIC documents. Once we receive the necessary documentation, we'll swiftly move forward with your request.

Feel free to post again if you need further assistance.

Cheers,

Princess

5 Replies

Earl_HD
MYOB Moderator
2 years ago
Hi rbray,

Thanks for your post. If the file owner is no longer active, I recommend filling out the Change of Details form to update their information. Ensure you have all the necessary documents before submitting the form. For more guidance, please refer to this help page. change-of-details-AU

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl
rbray
Experienced User
2 years ago
I've done everything that they've asked of me.
Princess_R
MYOB Moderator
2 years ago
Hi rbray,

Thank you for your response.

After double-checking on our end and liaising with the appropriate team regarding the Change of Ownership request, it appears that they are awaiting your email containing the ASIC document. This document is essential for them to initiate the process of changing the owner of the account. Without the ASIC document to verify and validate your request, the team is unable to proceed further.

To facilitate the process smoothly, one of our team members has reached out to you via email, kindly requesting the ASIC documents. Once we receive the necessary documentation, we'll swiftly move forward with your request.

Feel free to post again if you need further assistance.

Cheers,

Princess
rbray
Experienced User
2 years ago
The customer service team have actually just actioned the change/s for users. Thank you.
Shella_A
MYOB Moderator
2 years ago
Hi rbray,

You are very welcome. It's great to hear that our team members have successfully addressed your concerns. If you have any more questions, don't hesitate to ask.

Feel free to start a new post if you have any other queries.

Kind regards,

Shella