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MsRose's avatar
MsRose
Contributing User
2 years ago

Changed email address asks to link user ID to company file however gives error message

Hi

I have changed my email address and followed the instructions from MYOB Customer Service. When I tried to resign in using the new email address MYOB AccountRight sent me to "Link a USER ID to your MYOB account".

I clicked on "Link User ID and open File" however I received an error message which reads 

"Something went wrong 

Try refreshing your browser
If the issue persists, contact MYOB support"
 
I notice this has been an issue for others. I have tried leaving the password blank which did not work. 
Thanks for your help

 

2 Replies

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  • MsRose's avatar
    MsRose
    Contributing User
    2 years ago

    I finally got through to speak to MYOB help. Clearing the cache did not help. I ended up having to pay to have my administrator access reset. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi MsRose 

    Thank you so much for your post and sorry to hear that you're having a hard time accessing your file. When this error occur, we do recommend to clear your browser's cache and history or try logging in from a different computer/browser.

    Please do let me know how you go on this.
    Regards,
    Earl

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