Forum Discussion

LearnerAtMYOB's avatar
LearnerAtMYOB
Experienced User
22 days ago
Solved

Employee cards created automatically

Hi Support team,

We have found four cards which have been created under Employee cards, but we cannot recall opening these cards.  There are no personal details attached.  When trying to delete the cards we get a message saying that the employees have invoices on file.

When looking at the “History” tab in the employee card file we see transaction totals.  Can someone please provide details of these transactions?

Refer to the attachment for the error message

Desktop

3 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    22 days ago

    Hi LearnerAtMYOB,

    That’s actually normal. it looks like those employee cards were used as salespeople, which is why you’re seeing invoices linked to them in the card history. Even if they weren’t used for payroll, if they were selected as the salesperson.

     

    That’s also why you’re seeing an error when trying to delete them — the system sees them as being in use because of those invoices.

    Regards,
    Earl

  • LearnerAtMYOB's avatar
    LearnerAtMYOB
    Experienced User
    22 days ago

    Thank you for the explanation!

    Your explanation makes sense for two employees, but then we also have other codes which do not make sense.  Is there a way that I can drill deeper to see what the linked transactions are in these instances? 

  • LearnerAtMYOB's avatar
    LearnerAtMYOB
    Experienced User
    22 days ago

    It's okay - we have worked it out, so you have provided the solution

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content