Failed to download my data file to online

Question

I currently use our accountright on a server with multiple computers. I am trying to put our data file online because of the STP 2 reporting.

I am on the server - no other computers running - all firewalls off - Select data file under my library - selected our data file to put online - enter all the logins and passwqrds to download - start the download then message comes up "Problem downloading this file. A connection error may have occurred. Try again later. I have tried multiple times and my computer technician has also.

Also there is under Name - Our company name - Version 2022.10 - Product Premier - Status Active.

Not sure what this company file is never used online before or maybe someone used years ago.

I tried opening it - showed User ID Administrator and asked for password - it is definately not my password I use at the moment on the network

My computer technician has been able to get a diagnostic file if you need this

gavin12345 · Answer

Hi&nbsp;RyanMH&nbsp;&nbsp;As mentioned by Clover, going backwards and forwards or offline online offine is bound to be problematic and not recommended. Doable if you are the only user, otherwise you will start losing transactions. An each time you restore online you risk connection errors, as you had before, esp if your file is larger. I would recommend you leave the file online, if this is not your preferred option, look at using something like STP Creator for STP reporting. This program works with offline MYOB files (all versions).&nbsp;RegardsGavin

cloverq · Answer

Hi&nbsp;RyanMH&nbsp;
&nbsp;
Thank you for the information. Just to confirm, did you try to upload a local company file online when the error occurred, or were you trying to download anything from online to the locla computer?&nbsp;
&nbsp;
Normally to place a file online for the first time, you'd need to open the local company file first using the Administrator user ID, then go to File &gt; Go online, enter the email address (requires online owner access) and the password to upload the file online. Were these the steps you took?
&nbsp;
If the file was uploaded online in the past but work was done in the local copy instead, since they are different copies of the same file you can back up the local file then restore it online to overwrite the online file. Files with the same serial number and company file ID (under Help &gt; About) are copies of the same file. For the existing online file listed for you, you do need to open it in order to check its file ID, at the user ID Administrator step, I'd suggest leaving the password field blank as that's the default setting.
&nbsp;
Please do let us know how you go or if you have any further questions.

ryanmh · Answer

&nbsp;Yes it has worked - backed up the local file but this time restored it online.&nbsp;When STP reporting comes in I am only going to report online every 2 weeks for STP only and will continue to keep entering our daily work activities on the local file.&nbsp;&nbsp;Can I just report STP online and still do all other work entries on the local file - Does MYOB have a way that the 2 files local and online sync each other or do I have to restore every time.

cloverq · Answer

Hi&nbsp;RyanMH&nbsp;
&nbsp;
Thank you for the update, I'm glad to hear you've successfully restored the file online.
&nbsp;
With STP2 the company file does need to be online in order to access it. The online files and local files do not sync to each other, so while not recommended, backing up &amp; restoring the local file online when needed would be the way to go so you can work locally and use STP2 as well.&nbsp;
&nbsp;
If you have any further questions please feel free to let us know.

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Failed to download my data file to online

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