File stuck in Back Up

Hi malkey,

I fixed the issue with your file being stuck on 'Backup in Progress.' Log out and log back in to see if it's sorted. If it happens again, you can reach out to our live chat agents via the virtual assistant MOCA.

Cheers,

Shella

Hi,

I am having the same trouble with my MYOB file. It states \The company file is currently backing up. You can sign on once the backup is complete'.

Could you please help.

Kindly,

Gillian

Hi GillianT05,

I've arranged a script over your file to fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

Regards,
Earl

Hi Shella

Thank you for your help.

i have a problem now where the login page won’t load.

ive clears dns and local cache but still no joy.

when i try to open the file online, it says that it is upgrading

just wondering if this is a similar problem?

kind regards

malcolm 

Hi malkey,

Great job on troubleshooting by clearing the DNS and local cache, that's fantastic work! Based on what you've shared, it doesn’t seem like the issue is related to the file being stuck in backup. If you’re seeing a message like “We’re currently performing some quick updates” when trying to access your file online after updating to the latest version, then it's likely something else going on.

To get this resolved, the best option would be to reach out to our support team directly. You can connect with us via live chat through our virtual assistant, MOCA, or create a support ticket through MyAccount. 

Cheers,

Princess