Trying to send a Private Message to a moderator. I click on the Moderator's User name in an answer on the Community forum, comes up with his/her statistics, click on the option to send a Private Message and the resulting page has no messaging options on it. Just states the title "Private Messagesd".
Hi MLockyear,
Thank you for your post, and for expressing your concern to us. We regret to know that you are having difficulty sending a private message to one of our moderators. Your patience is very much appreciated.
We have already granted you access to send us a private message. Just click on your forum display picture at the top right-hand of your screen then choose the envelope icon that appears. And the private message window will appear.
If you still need assistance with this, or if you have questions, please feel free to create a new post. We are more than happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
Hi MLockyear,
We just want to check back with you regarding your concern. Are you able to send a private message to one of our moderators? If you still need assistance with your concerns, please feel free to post again. Rest assured that one of the MYOB Community Forum Moderators will be happy to assist you.
Kind Regards,
Cel
I am unable to send a message to the moderator. I am only able to respond to another users questions. I have followed the instructions listed above but there is no option to select to send a message.
Hi HBNC ,
Currently, you can only send a private message to a user or moderator in the community if a moderator grants you access. I see that you're having trouble logging into your file. Please send me a private message with your Serial Number and Company File ID using this link, and I'd be happy to arrange a fix for you.
Looking forward to your response.
Regards,
Earl
