Forum Discussion

JohJohB's avatar
JohJohB
Experienced User
27 days ago

Log in window hangs blank

Over the past month, we have been experiencing intermittent issues when attempting to sign into MYOB.  When trying to sign in to access any of our online accounts, the login window appears but remains blank, hanging indefinitely without any progress.  We've tried restarting both the program and the computers (this issue affects multiple systems in our office, not just one), but the problem persists.

On some days, we find that we must restart the computers 3-4 times before the login works, or, in other instances, we've left the system idle for an hour and it eventually begins to function correctly.  Has anyone else encountered this issue?

 

It's becoming increasingly frustrating, especially as we seem to encounter more issues with each update.  The need to close all other open programs just to access MYOB is not only time-consuming, but it is also significantly affecting the efficiency of our office operations.

5 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    27 days ago

    Hi JohJohB,

     

    Thanks a bunch for reaching out and sharing what's been happening. That definitely sounds frustrating, especially when you're just trying to get on with your day!

     

    Let's try and get things running smoother for you. Here are a couple of steps that usually do the trick: AccountRight not responding. And this one's a gem. Try clearing the AccountRight cache: Clearing the AccountRight Cache | MYOB Community.

     

    If it's still being a bit stubborn after that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount. They'll be happy to lend a hand in real time.

     

    Regards,

    Sai

  • JohJohB's avatar
    JohJohB
    Experienced User
    26 days ago

    Thank you Sai

    I will give this a go when I finish up this afternoon and see if it happens again after that.  

    Cheers

    Jo

  • JohJohB's avatar
    JohJohB
    Experienced User
    26 days ago

    Unfortunately, clearing the cache folder did not fix the problem.

  • syzo's avatar
    syzo
    Experienced Cover User
    15 days ago

    I am also experiencing this on the PC in my home office. Works fine at my workshop.

    I tried clearing the cache and it made no difference. I can't get it to open at all. Very frustrating.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    13 days ago

    Hi syzo,

     

    Clearing the cache was a smart move. Since it didn't do the trick, it's worth double-checking your home computer if it meets the minimum system requirements to run AccountRight. If everything looks good and it's still playing up, it's best to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Cheers,

    Doreen