Forum Discussion

CarolDuncan's avatar
CarolDuncan
Experienced User
27 days ago

Moving windows within Myob using a mouse is glitching.

Is anyone else experiencing a change with the mouse functionality and ability to move windows within Myob?
When the mouse arrow is a 'single headed' arrow, I can use it to move a window around (not resizing). Initially this is what happens but at some stage, the mouse arrow becomes a two headed arrow and I'm unable to move the window, so that I can see windows side by side. The two headed arrow can resize the window across and down by moving the mouse but cannot move a window. As a result, windows sit on top of each other and some are inaccessible if they're right behind another window. I have to close windows to get to the one that I want or open it again via the Command Centre. To fix this glitch, I have to exit Myob and reopen.   

 

7 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    26 days ago

    Hey CarolDuncan​ 

    Can you please send me a private message confirming your serial number, a screenshot of what you see  when you're unable to move/resize a window with the cursor in shot and also a screenshot of your version build (available if you click Help > About MYOB AccountRight in the top file menu). I'll make sure to follow up on this one for you. 

  • CarolDuncan's avatar
    CarolDuncan
    Experienced User
    26 days ago

    Hi AmandaMYOB​ - I will do as soon as it happens. I tried to take a screenshot of it for the original post but couldn't do so without losing the cursor and what it was doing - I will take a photo of the screen when it happens again. At the moment I'm unable to replicate the problem but it has happened in a few separate sessions over the last few weeks. 

     

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    23 days ago

    Hey CarolDuncan​ 

    Thanks for the update. We deployed a patch release last week to address some of the display issues users were experiencing so hopefully that's helped. If it happens again, reach out with some screenshots and we can take a deeper look!

  • CarolDuncan's avatar
    CarolDuncan
    Experienced User
    20 days ago

    Hi AmandaMYOB​ 
    We've resolved this issue. Myob functions properly on my default main screen but not if I move it to a  secondary screen - so apparently it is a combination of the old frame tech used in the Myob desktop app and my high dpi screens. Until MYOB updates the desktop app with a more current frame, this will continue to happen.   

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    19 days ago

    Hey CarolDuncan​ 

    Thanks for the update, I've passed it through for the team to consider. 

    Have a great weekend.