Forum Discussion

EN_TPH's avatar
EN_TPH
11 months ago

MYOB Access error code - "This invitation couldn't be sent because this person already entitled to use this company file"

I am trying to add my new finance officer to use our file.  We have previously had a profile setup for this role but removed access whilst the role was dormant.  I have reactivated the user in MYOB and when I go online to invite it says "This invitation couldn't be sent because this person already entitled to use this company file"

They are also not listed under Online File Users and they cannot gain access 

 

Are we able to reinstate their access.

Thanks
 
  • Princess_R's avatar
    Princess_R
    11 months ago

    Hi EN_TPH,

     

    Thank you for your post, and welcome to the Community forum.

     

    To delve deeper into this matter, I'll be reaching out to you via a private message to collect some necessary details. Kindly keep an eye on your Community forum inbox, and we'll proceed with addressing your concern through that channel.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 months ago

    Hi EN_TPH,

     

    Thank you for your post, and welcome to the Community forum.

     

    To delve deeper into this matter, I'll be reaching out to you via a private message to collect some necessary details. Kindly keep an eye on your Community forum inbox, and we'll proceed with addressing your concern through that channel.

     

    Cheers,

    Princess

  • Capcom's avatar
    Capcom
    3 months ago

    I am also experiencing this problem.  Unsuccessfully tried to change the roles of a user and then thought I could fix by removing and re-activating that user but the system indicated the user is still in the system. Don't understand why the system doesn't recognise the user has been removed and then allows reactivation...

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hey Capcom,

     

    If you're still having issues inviting a user to your file even after changing the roles, removing and re-activating the user, you can reach out to our support team directly via our virtual assistant MOCA or by submitting a support case via My Account.

     

    Best regards,

    Doreen

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