Forum Discussion

PeleRankin's avatar
PeleRankin
Experienced Cover User
2 years ago

MYOB AccountRight Live Plus Recurring Subscription changes

For many years, we have had an existing MYOB AccountRight Live Plus Recurring Subscription which enabled a second business entity online access for a minimal fee. We received notification that certain entities would be charged the full fee by end of May unless an alternative package was organised. I called MYOB customer service (usual wait of hour) to clarify which entities this applied to and was advised that the 2nd entity fee would remain unchanged. The 3rd entity would have to change to avoid the hefty monthly subscription fee. Originally, only 2 businesses were permitted online access.

I organised MYOB Business for the 3rd entity and left the other 2 unchanged. I have just received this month's subscription invoice and have been charged full fee for both entities - $136 each.

I've never been happy with the service provided by MYOB customer service (if you are lucky enough to get someone). I would like someone to contact me as I have either been given the wrong information or the company has been charged the wrong fee. If the information was wrong, the fee should be reversed until I can find an alternative for the 2nd business entity.

I did try the customer service number but "the number you have called is currently unavailable". 

 

  • Hi PeleRankin

     

    Thanks for your post and Welcome to the Community Forum. I understand your frustration, and this is not an experience we want to provide our customers. We strive hard to provide a seamless experience to our clients.

    Apologies, that the second entity price was not quoted incorrectly. I will escalate your concern to the relevant team to investigate further. Meanwhile, when you got in touch with support were you provided any case no ? If so please share the details via private message so we can look into it and update you at the earliest possible.

     

     

    If you do require further assistance feel free to reply to this post.

     

    Cheers,

    Leneth

    • Leneth_A's avatar
      Leneth_A
      MYOB Staff

      Hi syrahnz 

       

      Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

       

      I am very sorry you have had this experience. I understand your frustration, and this is not an experience we want to provide our customers. So we can escalate your concern to the relevant team to investigate further, could you please provide any case no provided to you by the support team via private message?

       

       

      Please let me know if you need further help.

       

      Cheers,
      Leneth

  • Same problem here.  Didn't receive the priginal email and when finally got through to the help desk they were unable to resend the email or advise where I could get the information from.  This really grayes when at the same time MYOB is advertising 20% off for life for new subscriptions - tried following that link with an email and it bounced as not a valid email address.  After 30 year sof using MYOB would have espected better. Also sent the email to "feedback" but no response.

  • We are having the same problem here. Have been a user of MYOB AccountRight Plus for more than 10 years and now we are getting invoiced the same $136.00 for both companies. 

    • Leneth_A's avatar
      Leneth_A
      MYOB Staff

      Hi KKW

        

      Thanks for your post. I'd like to extend to you a warm welcome to the Community Forum. I hope you find it a valuable resource. 

       

      Thank you for letting us know about your experience and we apologize for the inconvenience this has caused. We thrive hard to make sure that we provide the best experience for our customers. So we can check further and escalate your concern to the relevant team, could you please send me any case number provided to you by the support team in a private message

       

       

      Please don't hesitate to post again if you need help in the future. 

       

      Cheers, 

      Leneth

    • Leneth_A's avatar
      Leneth_A
      MYOB Staff

      Hi KKW
       
      I hope you are having a wonderful day. I just want to check back with you if you still need help with your concern about your MYOB subscription? If so, could you please provide the needed information posted on this thread to assist you further? 
       
       
      Please do let us know how you go, and feel free to post again anytime you require further assistance. 
       
      Cheers, 
      Leneth