MYOB AccountRight Live Plus Recurring Subscription changes
For many years, we have had an existing MYOB AccountRight Live Plus Recurring Subscription which enabled a second business entity online access for a minimal fee. We received notification that certain entities would be charged the full fee by end of May unless an alternative package was organised. I called MYOB customer service (usual wait of hour) to clarify which entities this applied to and was advised that the 2nd entity fee would remain unchanged. The 3rd entity would have to change to avoid the hefty monthly subscription fee. Originally, only 2 businesses were permitted online access.
I organised MYOB Business for the 3rd entity and left the other 2 unchanged. I have just received this month's subscription invoice and have been charged full fee for both entities - $136 each.
I've never been happy with the service provided by MYOB customer service (if you are lucky enough to get someone). I would like someone to contact me as I have either been given the wrong information or the company has been charged the wrong fee. If the information was wrong, the fee should be reversed until I can find an alternative for the 2nd business entity.
I did try the customer service number but "the number you have called is currently unavailable".
