We are using Accountright SE - desktop. The new online login has been working for a week or so, but this morning an update must have happened, and the login process will not complete. 3 (all) logins are affected. I cant access my own accountancy software on my own computer. here is a list of the steps:open myob via start button - workingclick which data file to open - workingchrome pops up with myob online login. - workingenter creds and click enter - worksreceive email through outlook. - workingcopy 6 digit code and past to chrome field. worksthe "Open MYOB Accountright?" security message pops up. - appears to work??But MYOB does not open. yes you can jump to the online version, but we dont use that as there have been synchronisation issues.So - what?? login didnt work. try again. this time you dont get asked for creds, just goes straight to the myob help page that pops up with the login.Have tried:clear browser cachereboot server

This does not work - we have tried this

I have had multiple IT people trying to resolve this problem for over 4hrs and the above does not work!

147292 Posted a response which has fixed our issue ! I fixed this by renaming:HKEY_CURRENT_USER\Software\Classes\myob-arl to myob-arl-OLD-VERSIONProblem was that MYOB version number wasn't updating in this particular key in HKCU.Don't change the one in HKLM or HKCR.Once that incorrect key was modified, it created a new one with the correct application version at the next attempt to open MYOB AccountRight SE.Finally it's working!

Same issue. Not sure if the bug fixes were rolled out to the SE

Hey joemj TinyTim1 Quick update, I have raised this with the team to look into. Will come back to you with more information as soon as I can!

MYOB Accountright will not complete login this morning

24 Replies

asmi
Member
1 day ago
This does not work - we have tried this
Booker
Experienced Cover User
1 day ago
I have had multiple IT people trying to resolve this problem for over 4hrs and the above does not work!
JuliePTE
Member
1 day ago
147292 Posted a response which has fixed our issue !

I fixed this by renaming:
HKEY_CURRENT_USER\Software\Classes\myob-arl to myob-arl-OLD-VERSION
Problem was that MYOB version number wasn't updating in this particular key in HKCU.
Don't change the one in HKLM or HKCR.
Once that incorrect key was modified, it created a new one with the correct application version at the next attempt to open MYOB AccountRight SE.
Finally it's working!
TinyTim1
Experienced User
1 day ago
Same issue. Not sure if the bug fixes were rolled out to the SE
AmandaMYOB
MYOB Moderator
1 day ago
Hey joemj TinyTim1

Quick update, I have raised this with the team to look into. Will come back to you with more information as soon as I can!
Thermelec
Member
1 day ago
Same here. No support from MYOB, Unable to trade.
asmi
Member
1 day ago
I have been on hold with MYOB for over an hour and have lodged a support case - as well as had IT trying to fix. Not good enough MYOB!!
AmandaMYOB
MYOB Moderator
1 day ago
Hey joemj TinyTim1

If you try re-installing the software are you able to login or do you experience the same problem?
joemj
Contributing User
1 day ago
i will try this. will download latest version and reinstall
AmandaMYOB
MYOB Moderator
1 day ago
Hey joemj Thermelec TinyTim1

Please do a clean re-install of the latest version of MYOB AccountRight to resolve the SSO login issues you're experiencing. You can find the latest version available here.

If the issue persists, please get in touch with the live chat team for a script to be run over your file. Your file will need to be on the latest version for the script to address the issue.