We are using Accountright SE - desktop. The new online login has been working for a week or so, but this morning an update must have happened, and the login process will not complete. 3 (all) logins are affected. I cant access my own accountancy software on my own computer. here is a list of the steps:open myob via start button - workingclick which data file to open - workingchrome pops up with myob online login. - workingenter creds and click enter - worksreceive email through outlook. - workingcopy 6 digit code and past to chrome field. worksthe "Open MYOB Accountright?" security message pops up. - appears to work??But MYOB does not open. yes you can jump to the online version, but we dont use that as there have been synchronisation issues.So - what?? login didnt work. try again. this time you dont get asked for creds, just goes straight to the myob help page that pops up with the login.Have tried:clear browser cachereboot server

This does not work - we have tried this

I have had multiple IT people trying to resolve this problem for over 4hrs and the above does not work!

147292 Posted a response which has fixed our issue ! I fixed this by renaming:HKEY_CURRENT_USER\Software\Classes\myob-arl to myob-arl-OLD-VERSIONProblem was that MYOB version number wasn't updating in this particular key in HKCU.Don't change the one in HKLM or HKCR.Once that incorrect key was modified, it created a new one with the correct application version at the next attempt to open MYOB AccountRight SE.Finally it's working!

Same issue. Not sure if the bug fixes were rolled out to the SE

Hey joemj TinyTim1 Quick update, I have raised this with the team to look into. Will come back to you with more information as soon as I can!

Forum Discussion

joemj

Contributing User

1 day ago

MYOB Accountright will not complete login this morning

We are using Accountright SE - desktop. The new online login has been working for a week or so, but this morning an update must have happened, and the login process will not complete. 3 (all) logins are affected. I cant access my own accountancy software on my own computer. here is a list of the steps:

open myob via start button - working
click which data file to open - working
chrome pops up with myob online login. - working
enter creds and click enter - works
receive email through outlook. - working
copy 6 digit code and past to chrome field. works
the "Open MYOB Accountright?" security message pops up. - appears to work??
But MYOB does not open. yes you can jump to the online version, but we dont use that as there have been synchronisation issues.
So - what?? login didnt work. try again. this time you dont get asked for creds, just goes straight to the myob help page that pops up with the login.

Have tried:

clear browser cache
reboot server

24 Replies

joemj
Contributing User
19 hours ago
Thanks for the detail 147292
I finally got the bottom of our specific issue. the HKCU edit first posted by JuliePTE and again by 147292 is the correct fix. In our server RDP environment though we needed to action the HKCU regedit on every terminal session, not just the administrator login.
Patti_Syme
Experienced Cover User
19 hours ago
Ugh, I am having the same problem today. Spent an hour with on the phone with MYOB but no luck. Unfortunately, I don't understand any of what you are suggesting so waiting for my IT guy.
147292
Contributing User
19 hours ago
Yes that is how HKCU works. CU means "Current User" i.e. per each user which is currently logged on. Your IT should know this. This should be a very basic fix for an IT person.
vinpal
Member
14 hours ago
Hi Amanda,
FYI your solution does not work.
My team has been troubleshooting the problem and know what the issue is.
This cannot be resolved by the end user, your software has an issue. Please advise your dev team.