MYOB New Version Updates

Question

Hi Support Team&nbsp;I’m hoping to get some guidance on how MYOB updates are handled.We’re using AccountRight Server Edition and with each new update, most users seem to receive it automatically. However, there are always one or two users who need to install the update manually. Interestingly, it’s not the same users each time - the ones affected seem to vary with every update.Shouldn’t updates download and install automatically for all users? Has anyone else experienced this or knows what might be causing it?Any advice or suggestions would be greatly appreciated, as it would be ideal for updates to run automatically for everyone.&nbsp;Thanks in advance!&nbsp;Sanjita

isaiah_c · Answer

Hi sanjita_prasad,
&nbsp;
You're spot on that updates should roll out automatically, but with AccountRight Server Edition, it can sometimes depend on each user's setup. Things like user permissions, Windows settings, or even antivirus/firewall restrictions can stop the update from installing automatically on some machines which is why it might be different users each time. Bit of a lucky dip sometimes.
&nbsp;
A couple of things worth checking:

Make sure all users have the right permissions to install updates on their PC
 Check if any antivirus or firewall might be blocking the update
 Ensure everyone is opening AccountRight from the same server install (not a local shortcut to an older version)

If those all look good and it's still happening, it might be worth doing a quick manual install on those machines just to keep everyone on the same version.
&nbsp;
Regards,Sai
&nbsp;
&nbsp;

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MYOB New Version Updates

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