Passwords / User Access

Hi Angela28,

Thank you for reaching out. It seems like you're having issues with user access for two of your company files on MYOB. If you're not the administrator for these files, you won't have the User Access option. The best course of action would be to ask the owner of these two company files to add you as an administrator. This will give you the necessary access and permissions to manage these files effectively. If the above information didn't answer your inquiry about user access, could you please provide us with more details of how you are logging in with your file? It would also be beneficial if you could include screenshots. Please remove any sensitive information before posting in the forum.

Cheers, 

Princess

Hi Princess, 

I am the owner of these 2 files and log in using the my.myob account.

Regards

Angela

Hi Angela28,

Thanks for getting back to me.  I see you're having a bit of a hiccup with integrating Tanda to MYOB and it's asking for user access. No worries, we'll get this sorted. I've double-checked the email linked to your account and can confirm that you're the account owner. So, when you're on the integration screen and it asks for user access, try using the user ID: Administrator and just leave the password field blank. Give it a go and let's see how it works!

Cheers,

Princess

Hi Princess,

Admin with no password hasn't worked for this file. 

I've figured out the password for the other file, but it has no User Access option once the file has been opened. 

Regards,

Angela

Hi Angela28,

I understand that you're having trouble accessing the User Access option for a file in MYOB. This can be a bit tricky, but let's try to resolve it. Could you please confirm if you're missing the User Access tab from the Setup menu? If yes, kindly try to navigate to the File menu, click on Switch company file user, and take a screenshot of the User ID window. This is to verify if you are logged in as the administrator user ID. 

I look forward to hearing from you soon.

Cheers,

Princess

Hi Princess,

Yes one file, I do not know the password.

The other file I was able to access is missing the User Access Tab from the Setup menu.

I'll private message this information to you. 

Regards

Angela

Hi again,

Please let me know how I can PM you.

Thanks

Hi Angela28,

Please send me a private message at this link. Any additional information you can provide will be useful in resolving your User Access issue more efficiently. Looking forward to your response!

Cheers,

Princess

Hi Princess, 

The link is taking me to your user page, I cant see where to send you a message. 

Hi Angela28,

Thanks for letting me know that you're having trouble private messaging me. Try searching my name using the search icon at the top right of your screen. You should see a message button below "View All Badges."  I've checked your profile and permissions, and everything looks good. If you still can't message me, why not give our virtual assistant, MOCA, a try? It's designed to handle issues like this. If MOCA can't help, you'll be transferred to our live chat team. You can also request support through "My Account" at myob.com. Give it a shot!

Cheers,

Princess