Forum Discussion

M-M-M's avatar
M-M-M
Member
2 months ago

Remittance Advices sent, but remaining on To Do list

Anybody else having this problem?

We're new to AccountRight Premier, but have struck an issue where the Remittance Advice has definately been emailed to the supplier, but is still showing in my To Do list as needing to be sent.

  • we don't know why
  • short of going into the transaction for every single invoice that has been paid (which shows To Be Sent), how do we stop this from happening?

Any help would be greatly appreciated.

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi M-M-M,

    Thanks for taking the time to share this. It’s unusual that it’s already been sent but still appears on the To‑Do list. Can you please try to change the Delivery Status to Already Printed or Sent. If there are lots of remittance advices you want to remove, see Removing transactions from the print or email queue.

    If the issue continues, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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