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GregTuson's avatar
GregTuson
Experienced Cover User
6 months ago

Signed out improperly

MYOB closed unexpectantly leaving the user signed in, how do we close that so the user can sign in again?

6 Replies

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  • GregTuson's avatar
    GregTuson
    Experienced Cover User
    6 months ago

    MYOB shut down

    The user can now not log back in as the program indicates the user is still 'using'

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      6 months ago

      Hi, GregTuson

       

      Thanks for your post, and we're sorry for the delayed response.

       

      Did you receive any error messages when logging into your account? If yes, kindly send a screenshot of the error so we can look further into it. This will help us resolve your issue regarding the shutting down of the software.

       

      We are looking forward to your response.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        5 months ago

        Hi, GregTuson

         

        We hope you are doing well. We recently requested additional details to further assist you with your concern about a user logging in. Please let us know if you're still having an issue.

         

        Best regards,

        Doreen

    • Will_H's avatar
      Will_H
      MYOB Moderator
      5 months ago

      Hi GregTuson ,

      There was a copy of your post over in the Exo Business API board.  I've merged this to your existing post, to make it easier for you/others to see any communication about the issue in one place.

      Just so you know why one of your posts changed a bit/there are 2 replies from Doreen_P .

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    6 months ago

    Hi, GregTuson

     

    Thanks for your post, and we're sorry for the delayed response.

     

    If AccountRight unexpectedly closes and the user cannot sign, kindly clear the AccountRight cache so that when you next open AccountRight, it re-creates the cached information and can resolve some odd behaviour. For more information on how to do this, kindly check out the Help Article: Clearing the AccountRight Cache.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen