Forum Discussion

cnorth's avatar
cnorth
Member
10 months ago

Stuck in Backup

I can not open a file due to it saying:

 

Backup in progress

This company file is currently backing up. You can sign ion once backup is complete.

 

The file is still stuck in backing up.

Can someone please help.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 months ago

    Hi cnorth,

     

    A file being stuck during a backup can happen sometimes. To fix it, we just need to run a quick script over the file.

     

    The best way to get that sorted is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Let them know the file's stuck in backup mode, and they'll take care of it for you.

     

    Regards,

    Sai

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