Forum Discussion

angeaw's avatar
angeaw
Member
3 months ago

The serial number entered can't be used to activate AccountRight Standard 2025.11 files

I upgraded my offline file recently and then chose to open upgraded file, receiving the message 'Error 'You have reached the transaction limit of your company file'

 

I submitted a support request and received an email with the MYOB AccountRight licence file attached. After proceeding to activate the file I then received the message 'Unable to activate 2025.11 files' ' The serial number entered can't be used to activate AccountRight Standard 2025.11 files.'

 

Submitting another support request, it was suggested I download the latest version from 

and install. Then the file will be able to be opened.'

 

Unfortunately, I received the message regarding the serial number again. I have tried to uninstall and then reinstall myob without luck. I keep getting the message above.

 

I have tried to restore a back up, the serial number message appears.

 

This offline file has been operating for years, and I do have an online and another offline file which has had no problems upgrading. My contact with MYOB support began on Monday 19th January, so far without success. 

 

I have not added new files so I am really confused as to what has happened. 

 

As I can not log into the file I can only assume the build is 2025.11.1.9

 

I have spent many many hours reading through the Community Forum and I simply do not know how to fix the issue. Can anyone please offer a suggestion. Thank you so much.

 

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hi angeaw,

     

    Thanks for sharing all that detail. That "serial number can't be used" message usually pops up when the file and the licence don't quite match (for example, wrong product level, wrong version, or the file needs a fresh licence refresh from our end). I've had a look and can see you've already got an existing support case open for this. Since the serial number and activation issue needs to be checked on the back end, it's definitely one for our support team to dig into properly and get sorted for you.

     

    Regards,

    Sai

  • angeaw's avatar
    angeaw
    Member
    3 months ago

    Thank you so much for the reply. I really hope I am not too far down the queue.  Getting a little anxious about how long it is taking to fix. Thanks again.

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