Hi Team,
We are trying to process our payroll and keep getting the same error or time out message.
Once we hit record, we get the following message. We have been on hold to your support team for 1.25 hours now and obviously under pressure to pay ou staff before close of business today (45 minutes to go). Please HELP ASAP.
Further to the above message we get the following -
There is nothing wrong with our internet.
MYOB asked if we wanted to upgrade before we started payroll and we said yes, which we do every time it asks that question.
Is there a chance that the service is down on your end?
Hi Fee13,
Thanks for your post and welcome here to the Community Forum. We apologize for the delay in responding. We understand how important your concern is to be fixed immediately for your business and we apologize for any inconvenience this has caused you. We genuinely appreciate your patience and understanding on this matter.
At the time of posting, we didn't have any widespread reports of clients encountering an Unable to Connect message. Having said that, if you are still encountering that message, we do recommend checking out this Help Article Error: Connection error which outlines the recommended process for dealing with those messages.
Thank you for your understanding and continued support. Rest assured that we will pass your feedback to the relevant team.
Please don't hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
