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ntoumba's avatar
ntoumba
Experienced Cover User
2 years ago

Trouble restoring old backup file

Hi MYOB 

 

I am having trouble restoring an old file to review details. I have a backup for from 2022 for a closed business file and I cant seem to restore it and review the data. 

 

I am able to follow the steps to 'restore a backup' and then I am prompted to update the file which I select YES to. 

 

However as the file updates the program just closes and nothing happens.

 

When I got back in and look in "My Library" I can see the upgraded files and when I select it again it says to upgrade it again. The same thing happens and the program just closes. 

 

I even get a message that the upgrade has been succesful do you want to open the file and when I select yes the program then closes down. 

 

I get no error messages at all just the program shutting down.

12 Replies

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  • ODC2565's avatar
    ODC2565
    Member
    1 year ago

    Hello Anonymous 

     

    I didnt do a recent backup of Myob before our company file was transferred to our new company, fortunately our accountants did. They sent me a copy of the file via email. I have saved it to my computer but get a message 'the file you have chosen is not an Account Right Plus file'

     

    Could i please get some help to save it properly so that i can access it??

     

    Kind Regards.

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