UNABLE TO CONNECT TO FILE

Hi Vector,

Thank you for your post and welcome to the Community Forum. 

Thank you for flagging this to us. I have already mentioned this with our support, and we will investigate it further to see whether there are problems with the MYOB AccountRight Software. Once we have identified the problem, we will keep you informed. We appreciate your patience and  understanding during this time. Apologies for this inconvenience. 

Kind Regards, 

Cel

Just did a reboot of internet and restart of computer and still nothing.

h 

We are still waiting for a response - this error has not been rectified.

Hello ,

what is going on.   Need to know when this will be fixed.

costing money.  .

does anyone answer the phones?

No they just sit in their office saying resolved when it is NOT

I nedd a reimbursement of my wages for doing nothing today.

Coming up to 6 hours of no MYOB.

Hi Vector,

We thank you for your patience and understanding on this issue. We apologize for the inconvenience this has caused you. Upon checking on the update on our relevant team, this service has now been restored. You can check out this Link for our status update. Can you please try to log out and log back into your account?

Let us know if you require assistance with this, feel free to post again. We are happy to assist you. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

Not resolved

Hi Vector,

Our team has identified the problem that is preventing some AccountRight customers from accessing their files. We are working hard to resolve it as soon as possible, and we appreciate your patience and understanding during this time. Apologies for this inconvenience.  

Kind Regards, 

Cel

Hi Vector,

We just want to check back with you regarding your concern. If you still need further assistance, please feel free to post again. We are happy to assist you. 

Kind Regards, 

Cel

I am working at the moment just fine.

I appreciate the contact.

Thank you