We have identified an issue impacting customers’ ability to log in to some MYOB products. Our teams are urgently investigating this issue and are working hard to resolve it as soon as possible.
To receive further updates, visit: https://status.myob.com/
DOING THE SAME ERROR AGAIN TODAY NOW
I ended up getting help online. Working ok now, thanks
Hi everyone
This is now resolved and services are operating as expected. We apologise for the inconvenience.
I am unable to log in this morning - my error message today says that the company file is currently backing up, and I can sign on once the back up is complete. I haven't been able to log on for over three hours now.
Hi INTHEHILLS
Thanks for reaching out!
Could you provide the entity/file details via private message, I'll take a look at this further.
Regards
Priya
Error
invalid_request
Error description
The request is missing a required parameter, includes an invalid parameter value, includes a parameter more than once, or is otherwise malformed. Logout failed because query parameter post_logout_redirect_uri is not a whitelisted as a post_logout_redirect_uri for the client.
Hi Tamp
I will reach out via private message to get your file details and check for more information regarding the login issue.
Thanks
Priya
Hi, I am still having an issue logging in.
When I open MYOB it asks for email login as it always has then it opens another login screen asking for a User ID login but I do not have a User ID. The little ? icon says if you don't have one then type Administrator as Used ID and that's not working either. Please help I need to do EOM
Error
invalid_request
Error description
The request is missing a required parameter, includes an invalid parameter value, includes a parameter more than once, or is otherwise malformed. Logout failed because query parameter post_logout_redirect_uri is not a whitelisted as a post_logout_redirect_uri for the client.
Is the system down?
Hi TamaraBambi
Thanks for reaching out! Service is restored.
Regarding your login issue make sure to leave the password box blank and the user ID as Administrator. If you still have issues with logging on refer to the detailed instructions on how to reset your offline password Changing and resetting user passwords (myob.com)
Regards
Priya Selvaraj
