Unable to re-activate or reconfirm my old file ver 2015

Hi, HGT1. Thank you for your post. 

We know that accessing your company file is important, we are here to help you.

To proceed, can you please provide the following:
- The last four digits of your Serial Number, click on “Setup”, then “Company Information”.
- Then find the Product, Version, and CDF number we click on “Help”, then “About MYOB AccountRight”.

Also, you can use our dedicated self-service option for you to confirm company files with AccountRight Classic v19, AccountEdge and New Zealand Payroll, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation - no need to contact support!

For full details, check out Help Article: Activating and confirming older MYOB products.

Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.

Feel free to post again anytime you require further assistance. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information. 
 

Best regards,

Hannah
 

Can not connect online nor by phone.  It is not available and the file closes down.  Serial No........1010

thanking you

HGT1

Hi, HGT1. Thank you for your confirmation. We have sent you a private message to gather more information about your company file. Kindly check your inbox to further assist you. Thanks!

I hope everything is going well for you today. I just wanted to follow up on whether you still require assistance in confirming your company file. If yes, I have sent you a private message requesting the necessary details. 
 
Please tell us how you go and feel free to post again when you need more assistance. 
 
Cheers,   

Hannah

which inbox?  not in my emails and can't find one on this site.  please advise.  Thanking you Helen

Hi HGT1,

Thank you for the post. Is there someone already assisting you? To check your private message, please click your avatar icon on the right corner, and click the envelope icon. Please let me know if you need further assistance.

Kind regards,

Sai