Forum Discussion

AnhNguyen26's avatar
AnhNguyen26
Member
9 months ago

UserID incorrect to open back up file

Hi 

 

I have a v2024.3 back up file, when I uploaded it in to My Library and opened it, they asked to be upgrade to 2025.5 then I was ask for User ID but the "Administrator" with blank password doesn't work

Keep getting message of "The ID or password you entered is incorrect. Please try again" 

I just need to open this on as read only to print reports, all of other back up files work ok.  

 

Hope someone has a solution for this!

Thanks. 

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hey AnhNguyen26,

     

    It's clear you've been working hard to log in to your file. Since you’ve already done a great job narrowing things down, it might be best to let our team take a closer look and help you get to the bottom of why the backup file is being a bit stubborn. You can reach them on Live Chat via our virtual assistant, MOCA.

     

    Cheers,

    Doreen

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