UserID incorrect to open back up file

Question

Hi&nbsp;&nbsp;I have a v2024.3 back up file, when I uploaded it in to My Library and opened it, they asked to be upgrade to 2025.5 then I was ask for User ID but the "Administrator" with blank password doesn't workKeep getting message of "The ID or password you entered is incorrect. Please try again"&nbsp;I just need to open this on as read only to print reports, all of other back up files work ok.&nbsp;&nbsp;&nbsp;Hope someone has a solution for this!Thanks.&nbsp;

doreen_p · Answer

Hey AnhNguyen26,
&nbsp;
It's clear you've been working hard to log in to your file. Since you’ve already done a great job narrowing things down, it might be best to let our team take a closer look and help you get to the bottom of why the backup file is being a bit stubborn. You can reach them on Live Chat via our virtual assistant, MOCA.
&nbsp;
Cheers,
Doreen

Forum Discussion

UserID incorrect to open back up file

1 Reply

Looking for something else?

Related content

MYOB Showing incorrect information

Reversing an incorrect pay

Help on fix incorrect opening balance date.

Incorrect GST

Superannuation payable incorrect

Opening multiple windows - AccountRight

Incorrect amounts

Incorrect payroll category