UserID incorrect to open back up file
Hi I have a v2024.3 back up file, when I uploaded it in to My Library and opened it, they asked to be upgrade to 2025.5 then I was ask for User ID but the "Administrator" with blank password doe...
Forum Discussion
Hey AnhNguyen26,
It's clear you've been working hard to log in to your file. Since you’ve already done a great job narrowing things down, it might be best to let our team take a closer look and help you get to the bottom of why the backup file is being a bit stubborn. You can reach them on Live Chat via our virtual assistant, MOCA.
Cheers,
Doreen
