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AnhNguyen26's avatar
AnhNguyen26
Member
10 months ago

UserID incorrect to open back up file

Hi    I have a v2024.3 back up file, when I uploaded it in to My Library and opened it, they asked to be upgrade to 2025.5 then I was ask for User ID but the "Administrator" with blank password doe...
Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hey AnhNguyen26,

 

It's clear you've been working hard to log in to your file. Since you’ve already done a great job narrowing things down, it might be best to let our team take a closer look and help you get to the bottom of why the backup file is being a bit stubborn. You can reach them on Live Chat via our virtual assistant, MOCA.

 

Cheers,

Doreen

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