Verify version

Hi Fireman26​ , if you select "Open your MYOB file", with luck it will open the last used folder, and you should see a data file, in the name of your business, with an extension .prm. If there's more than one, look for the most recent.

See if you can open it. The default username is Administrator, no password. But if you know a password, use that. If the file opens, select Set-up, Company information, and make a note of the serial number. Then call MYOB and ask for help with upgrading. Current programs are only available on subscription, so they will send you a quote. 

If you can't open the file, make a zipped copy of it, then call MYOB and ask them to remove the password and ask for help with upgrading.  

Post back with results. 

PS you have an old version of MYOB Premier, one of 3 in the old family (Standard, Plus and Premier. Premier is the multi-user version with extra options like multi-currency. If that option has been used, you will have to subscribe to the same current version.

Hi Mike_James​. Thank you and I really appreciate you spending time and effort on this. To be honest, its only my first week on this job and I could really use any kind of help I can get. The thing is, the pc where the MYOB App is installed currently runs under Windows 10. They want to get ahead of the slated EOL of Windows 10 this October and switch to Windows 11 as early as possible. I don't even have a clue to begin with if the MYOB version that they have will run after the Windows upgrade. I tried your advice that my MYOB happens to be one of the 3 old family and visited MYOB support. However, I can't seem to find a perfect match of what version I am running. Forgive me for my ignorance and lack of ideas. This is only one of so many things that they needed me to do. Again, thank you for your assistance.

Hi Fireman26​ , you won't find anything about that version in the support channels. You don't mention whether you have tried to open the file, this would be the first thing to try. 

Hi Mike_James​. Yes, you're right, I haven't tried yet as the image that I sent was the one I saw when I first got here. I will give it a try. Supposed I managed to open it, what should I look for so I can verify the exact version of this app?

Hi Mike_James​. Yes, you're right, I haven't tried yet as the image that I sent was the one I saw when I first got here. I will give it a try. Supposed I managed to open it, what should I look for so I can verify the exact version of this app?

Hi Fireman26​ , after selecting "Open file", a folder will open. This could be the most recent folder opened, which may be c:\Premier. This folder, or whatever folder appears, may contain your company data file. 

If you can see that file, and it is recent, select it and click Open. (It will have a .prm extension).

You will then see a window asking for a user name and password. The default user name is Administrator, and the default password is blank. Try logging in like that and see if your file opens. 

If it does, great! Then go to Set-up (top menu) and company information, and make a note of the serial number (top left, 12 digit number starting 61). Now you have what you need to call MYOB about an upgrade.

If the file does not open with a blank password, then a password must have been created. Do you have a record of that?

Hi Mike_James​, while waiting for you, I tried my luck and opened a file. Screen finally opens after that. I am afraid to further click anything as I might mess up something. All I can think of is going to the Help Tab and choose About. 

I made a screenshot of the details so you can check out if it helps with my problem.

I will try the company information and the serial number and will get back to you.

That screenshot will bring back happy memories for older consultants!.

Close that window, look for the Setup menu at the top, click that and the select Company information. 

Write down the 12-digit serial number starting 61 at the top left of the window. 

If there isn't one, then the program was created before those serial numbers were built in. In which case just ring MYOB anyway and go from there. 

Hi Mike_James​. I managed to get to the company information. however, a supervisor came in and asked what I was doing. I told her everything. She said that I should crop the screenshot I took of the company information and send only the top part. I don't understand, I am exchanging information for assistance from within the MYOB website and yet she is stressing out to leave the company information part for confidential reason. I have to apologies to you for this one. 

Company information that I got doesn't have a serial number, only its registration number.

If what you're saying that the program was created before serial number implementation? how shall I make contact with MYOB? 

Another thing, If what it says in the about that I have a MYOB Premier for Windows version 3.1 and was an Australian Release, what is the equivalent updated software that they have right now for this? I mean, what is its new name right now?