Forum Discussion

QBS's avatar
QBS
Contributing Cover User
2 years ago

What is AccountRight Launcher App - ? How to restore , as cannot open client file

  • Hi QBS,

     

    Thank you for your post, and my apologies for the delayed response.

     

    AccountRight Launcher is a tool that acts as a layer between the Dashboard and AccountRight Live. This will allow you to open the AccountRight file from the Dashboard. When you try to open a file without having the Launcher installed, the Dashboard will prompt you to download and install the AccountRight Launcher. If you're unable to open the file, could you please verify if you're receiving any error messages?

     

    Please feel free to reach out if you require further assistance.

     

    Cheers,

    Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator

      Hi QBS,

       

      I hope this message finds you well! I wanted to follow up regarding the issue you've encountered with accessing your file to see if you still need further assistance. If yes, please don't hesitate to reply to this message, and I'd be delighted to help you.

       

      Cheers,

      Princess

      • Princess_R's avatar
        Princess_R
        MYOB Moderator

        Hi QBS,

         

        I hope you've had a wonderful day! I wanted to let you know that I'll be closing this thread since I haven't received any updates or responses from your end. If you have any concerns in the future, please feel free to come back to our Community forum.

         

        Cheers,

        Princess