Forum Discussion

byw_bookkeeping's avatar
byw_bookkeeping
Experienced User
12 months ago

Bank Account details not producing correctly in ABA file causing file to be rejected

I have two employees who both bank with Westpac bank that I have problems with every pay period.  There are other employees that also have Westpac bank accounts, but only two of them cause an issue each pay.  

The bank details do not recreate in the ABA file in the correct format, and consequently if I do not go in and manually fix them the file rejects.  It is not the actual BSB or account numbers themselves, it is the way they appear in the ABA file that is the problem.  It is only with two employees.  None of the others that have Westpac accounts have this issue.  How do I fix it.

 

Example 

 

For employees that is ok the numbers appear like this on the ABA file

1732-XXX   7XXXXX

For employees that it is constantly wrong numbers appear like this in the ABA file

 1732-XXX7XXXXX 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 months ago

    Hi byw_bookkeeping,

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your issue generating valid ABA files. The bank account numbers are taken from the Payment details of the employee card. I recommend opening the Payment Details tab from Payroll > Employees > Name of employee and correcting how it's formatted from there. 

     

    Let us know if you require any further assistance. 

     

    Thanks,
    Genreve

    • byw_bookkeeping's avatar
      byw_bookkeeping
      Experienced User
      12 months ago

      Hi, correct how?

       

      The employees Westpac account is entered in the exact same manner as other employees who have Westpac accounts.  I cannot add it in any differently than I already am, and yet, two of them record differently in the ABA file to the other account holders and have to be manually corrected every pay.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        12 months ago

        Hi byw_bookkeeping, 


        Thanks for your response.

         

        Forgive me for the confusion. My suggestion was to open the payment details and check if there were any extra spaces or characters for each of the three boxes. Also, you can try re-entering the details completely, as this might refresh the application's perception of the data. 

         

        Let us know if doing this fixes the issue. 

         

        Thanks,
        Genreve

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