Bank Feeds & Bank Recon "Something Went Wrong" Error

Hi RathboneEC,

Thanks for following this up, especially with your reconciliation deadlines coming up. I’ve checked your case and can see that it was already marked as resolved on our end. If you’re still getting the same error when opening Bank Feeds or Bank Reconciliation, please just reply to the email we sent you so we can reopen the case, as this will need to be checked further on our end.

Regards,

Sai

I am also having this same problem with the same error screen coming up - I cannot do a reconciliation on any of my accounts.  Any idea when this is to be resolved.?

Hi justine222,

Appreciate you adding that you’re seeing the same error too. One known cause of the “something went wrong” message when opening the bank reconciliation window is when the first account in the accounts list, 1-1000, has been set to inactive. A workaround for that is to renumber the account to something like 1-9999, change it to a clearing account, and then save it. If it’s still doing the same thing after that, it’d be best to reach out to our team so they can check what else might be causing it in the file. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

Thanks for your response Doreen but I have never had an issue with reconciling my bank accounts until this week so I assumed it is MYOB issue.  My first account starts 1-1001 so that's not the issue.

Hi justine222​ ,

I am also having the same problem with the same error screen. I contacted MYOB Support a week ago but have not had a response. How do I resolve this? 

Hi VanT

I have absolutely no idea what to do about it.  I have just checked again this morning and I am still getting the same message - it has to be a MYOB issue. I am starting to panic now.  

Hi Doreen_P​ Isaiah_C​ ,

Can you help? I am having the same error and have contacted MYOB Support a week ago and have not had a response. My last bank feed was in April.

I cannot see how you can contact anyone in customer support apart from posting on here which is not answered quickly enough.  MYOB says everything is working fine so why are there issues with being able to do a bank reconciliation? There are posts on here about this issue and it needs to be fixed - I have reconciliations I need to get done!!!!!

Please help MYOB Support

Hi VanT and justine222,

That kind of delay would be really frustrating, and it’s not experience we want for our customers.

A few other customers have run into the same bank reconciliation issue as well. A workaround that’s helped is opening Banking Hub > Categorise transactions > Reconcile and trying it from that screen instead. If that still doesn’t sort it, the file may need a repair, which would need to be looked at by our support team. 

Wait times are a little longer than usual at the moment because the team is working through a higher number of calls and cases. If a repair is needed, you can contact them by phone or by submitting a support request.

Cheers,

Princess

Thanks Princess_R - I've done that and still no joy. I will try and find a phone number to call (!) or submit a support request to get this sorted out ASAP.

Thanks anyway.